01 / About this policy
About This Policy
Gridient is committed to managing personal information openly, responsibly and securely.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with:
- The Gridient website and contact forms
- Project and technical enquiries
- Prospective and existing customers
- Generation partners, investors and project partners
- Suppliers, contractors and professional advisers
- Recruitment
- Employees and contractors
- Other business relationships
We manage personal information in accordance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Gridient is a brand operated by April Clivia Pty Ltd. In this policy, “Gridient”, “we”, “us” and “our” refer to April Clivia Pty Ltd in connection with the Gridient business.
02 / Personal information
Personal Information We Collect
The types of personal information we collect depend on how you interact with us.
Website And Project Enquiries
When you contact Gridient or submit a project enquiry, we may collect:
- Your name
- Work email address
- Company or organisation
- Primary area of interest
- Project stage
- Site location or market
- Information about generation capacity, connection limits or curtailment
- Compute requirements and intended workloads
- Project timing and commercial context
- Any other information included in your message
- The date and time of your enquiry
- Technical information associated with the submission, such as an IP address, browser information and security-verification results
Please do not include sensitive personal information in free-text fields unless we have specifically requested it and it is reasonably necessary for the relevant purpose.
Customers, Prospects And Project Partners
We may collect:
- Names, job titles and business contact details
- Company and organisation details
- Correspondence and meeting records
- Site, engineering and project information
- Proposals, expressions of interest and commercial discussions
- Contractual and relationship history
- Due-diligence information
- Billing contacts and transaction records
Suppliers, Contractors And Advisers
We may collect:
- Business contact details
- Qualifications, licences and professional credentials
- Engagement and contract details
- Insurance information
- Payment and banking details
- Communications and performance records
Recruitment
If you apply for a role or contracting opportunity, we may collect:
- Your name and contact information
- Employment history
- Curriculum vitae
- Qualifications and professional credentials
- References
- Interview notes
- Work eligibility information
- Other information you voluntarily provide during recruitment
Employees And Contractors
We may collect information necessary to manage the working relationship, including:
- Identification and contact information
- Emergency contact information
- Employment or engagement records
- Payroll, tax and superannuation information
- Banking details
- Qualifications, licences and training records
- Performance and workplace records
- Leave and attendance information
- Information required for workplace safety and legal compliance
Employee records may also be governed by employment and workplace laws.
03 / Collection
How We Collect Personal Information
We usually collect personal information directly from you when you:
- Submit a website or project enquiry
- Communicate with us by email, telephone, video call or in person
- Attend a meeting, event or project discussion
- Request technical, commercial or project information
- Enter into negotiations or a contract with us
- Apply for employment or contracting work
- Provide services to Gridient
We may also collect professional or business contact information from:
- Referrals and business introductions
- Project partners
- Public company websites
- Professional directories
- Industry events
- Professional networking platforms
- Publicly available records and other legitimate business sources
We do not purchase consumer marketing lists.
04 / Website data
Website And Technical Information
When you access our website, our website host, security providers and related systems may automatically process technical information such as:
- IP address
- Browser and device type
- Operating system
- Requested page or URL
- Date and time of access
- Referring page
- Server and security logs
- Form-submission and spam-detection information
We use this information to operate, secure, diagnose and improve the website, investigate misuse and maintain service availability.
We do not currently use non-essential website analytics, advertising pixels or behavioural advertising trackers. If this changes, we will update this policy and implement appropriate consent controls before enabling non-essential tracking where required.
05 / Contact forms
Contact Forms
Our website uses Contact Form 7 to process contact and project enquiries.
Successful submissions may be retained in the WordPress database using Flamingo. Enquiries may also be delivered to authorised Gridient personnel by email.
The information collected through the form is used to:
- Confirm receipt of your enquiry
- Review the project or operating context you provide
- Assess whether Gridient infrastructure, controls, compute capacity or project-development services may be relevant
- Request further technical or commercial information
- Coordinate meetings and project discussions
- Maintain a record of correspondence and decisions
- Protect against spam, abuse and malicious submissions
Submitting an enquiry does not create a contract or require Gridient to proceed with a project.
06 / Form security
Cloudflare Turnstile
The contact form uses Cloudflare Turnstile to distinguish legitimate visitors from automated or abusive submissions.
Cloudflare may process technical information such as:
- IP address
- Browser and device characteristics
- Interaction and security signals
- Information necessary to assess whether a request is likely to be legitimate
This processing is used for website and form security. Cloudflare may process information outside Australia, including in the United States, European Union and other locations where it operates.
Cloudflare’s handling of information is also subject to its own privacy policy:
07 / Email
Email Delivery
We may use Brevo to deliver transactional emails, including confirmation that a project enquiry was received.
Brevo may process:
- Your name
- Email address
- Email content
- Delivery and bounce information
- Message timestamps
- Technical information used to deliver and secure email communications
Brevo may process information outside Australia, including in the United States, European Union and other locations used by its service providers.
Brevo’s handling of information is also subject to its own privacy policy:
An automatic enquiry confirmation is a transactional communication. Submitting a project enquiry does not subscribe you to marketing emails.
08 / Use
How We Use Personal Information
We may use personal information to:
- Respond to enquiries
- Assess sites, generation profiles, workloads and project opportunities
- Prepare for technical and commercial discussions
- Develop proposals and project structures
- Supply, integrate and support products or services
- Manage customer, supplier, partner and contractor relationships
- Conduct due diligence
- Manage agreements, invoices and payments
- Recruit and manage employees and contractors
- Protect our website, infrastructure, systems and personnel
- Detect and prevent spam, misuse, fraud and security threats
- Maintain business and legal records
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
- Improve our operations, products and services
We may also use aggregated or de-identified information for planning, reporting, analysis and service improvement where that information no longer identifies an individual.
09 / Marketing
Marketing Communications
Information submitted through the Gridient project-enquiry form is used to respond to and manage that enquiry. We do not automatically add enquiry contacts to marketing or newsletter lists.
If we introduce marketing communications, we will seek a separate opt-in where required and provide a clear way to unsubscribe.
We may still send non-promotional communications necessary to respond to an enquiry or manage an existing business relationship.
10 / Disclosure
When We Disclose Personal Information
We may disclose personal information where reasonably necessary to:
- Employees and authorised personnel who need it to perform their duties
- Related companies involved in a Gridient project or business activity
- Generation partners, project partners, investors or co-investors
- Technical consultants, engineers and contractors
- Hosting, backup, security and IT service providers
- Email and communication providers
- Professional advisers, including lawyers, accountants, auditors and insurers
- Payment and banking service providers
- Recruitment, payroll and employment-service providers
- Government agencies, regulators, courts or law-enforcement authorities
- A purchaser, investor or adviser involved in a proposed sale, financing, merger or restructure of all or part of our business
We do not sell personal information.
Where practical, we limit disclosure to information reasonably necessary for the relevant purpose and require recipients to handle it appropriately.
11 / Overseas
Overseas Processing And Disclosure
Some service providers may store or process personal information outside Australia.
Depending on provider configuration and the services used, overseas processing may occur in:
- The United States
- The European Union
- Other countries where our hosting, security, email, backup or technology providers operate
Providers that may process information overseas include Cloudflare and Brevo.
Where applicable, we take reasonable steps to work with reputable providers and apply contractual, access-control and security measures appropriate to the information and purpose.
The exact processing locations used by a provider may change over time. Further information may be available in the provider’s privacy policy or data-processing terms.
12 / Security
Storage And Security
Personal information may be held in:
- WordPress and Flamingo records
- Business email systems
- Customer, project and supplier records
- Contract and document-management systems
- Recruitment and employment systems
- Financial and accounting systems
- Secure backups
- Systems operated by approved service providers
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Measures may include:
- Access controls
- Multi-factor authentication where available
- Secure hosting
- Encryption in transit
- Software updates and security monitoring
- Spam and abuse protection
- Role-based access
- Backups
- Staff and contractor confidentiality obligations
- Incident-response processes
No online service or storage system can be guaranteed completely secure.
13 / Retention
Retention
We retain personal information only for as long as reasonably required for the purpose for which it was collected, our business needs, dispute resolution, and applicable legal obligations.
Contact enquiries, project correspondence and related records may be retained for up to seven years after the last substantive interaction or the end of the relevant project or business relationship.
Other records may be retained for different periods where required or permitted by law, including:
- Contracts and commercial records
- Billing, payment and taxation records
- Corporate and regulatory records
- Employment and contractor records
- Records required to establish, exercise or defend legal claims
When information is no longer reasonably required, we take reasonable steps to delete, destroy or de-identify it. Residual copies may remain in secure backups until those backups are overwritten or expire through normal retention cycles.
14 / Sensitive information
Sensitive Information
We do not intentionally collect sensitive information through the website or general project-enquiry process.
Please do not submit information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, union membership, criminal records, biometric information or other sensitive matters unless we have specifically requested it and the information is reasonably necessary.
If we receive unsolicited sensitive information that is not reasonably necessary, we may delete or de-identify it.
15 / Automated systems
Automated Decision-Making
We do not use artificial intelligence or other computer programs to make decisions, or materially support decisions, that could reasonably be expected to significantly affect an individual’s rights or interests.
We may use automated systems for administrative functions, email delivery, website security, spam detection and technical operations. Relevant business, recruitment and project decisions are made or reviewed by people.
We will update this policy if our use of automated decision-making changes.
16 / Your information
Access And Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Send requests to:
Email: [email protected]
Please include enough information for us to identify the relevant records. We may need to verify your identity before providing access or making a correction.
In some circumstances, the law may allow or require us to refuse access or correction. If this occurs, we will explain the reason where it is lawful and appropriate to do so.
17 / Complaints
Privacy Complaints
If you believe we have mishandled your personal information:
- Email [email protected].
- Describe your concern and provide relevant details.
- We will acknowledge and investigate the complaint.
- We aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
18 / Children
Children
Our website, products and services are directed to business and professional users aged 18 or older.
We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information without appropriate authority, we will take reasonable steps to delete it.
19 / External sites
Third-Party Websites
Our website and communications may link to third-party websites. We are not responsible for the privacy, security or content practices of third-party websites.
You should review the privacy policy of each third-party service before providing personal information.
20 / Changes
Changes To This Policy
We may update this Privacy Policy when our information-handling practices, services, technology or legal obligations change.
The current version will be published on the Gridient website with its effective date. We encourage you to review it periodically.
If a change materially affects how we handle personal information already collected, we will take reasonable steps to provide notice where appropriate.
21 / Contact
Contact Us
For questions about this policy, access or correction requests, or privacy complaints, contact:
Gridient is operated by April Clivia Pty Ltd.
Email: [email protected]